The published commission for own-driver orders
When we reviewed Just Eat’s UK partner sign-up page on 29 October 2026, the published commission for orders a restaurant delivers with its own drivers was 14% plus VAT. Orders delivered by marketplace couriers are a different service and are normally priced differently. Your own agreement is what counts, so check the rate on your contract and your statements rather than relying on any published figure, including ours. Check Just Eat’s current partner page ↗
Commission is usually worked out on the value of the order. Ask which parts of the order it applies to, for example whether delivery charges or order fees paid by the customer are included in the figure the percentage is applied to.
Add VAT before you compare
A rate quoted “plus VAT” costs more than the headline number. At the standard 20% VAT rate, 14% commission becomes 16.8% of the order value before you consider whether your business can reclaim that VAT. Put every quote on the same basis: either all including VAT or all excluding it.
Quick check: £20 order × 14% = £2.80 commission. Add 20% VAT and it is £3.36. Over 150 orders a week that is £504 a week, or about £26,200 a year, before any other charge.
That is arithmetic on example numbers, not a forecast of your orders. Use the commission calculator to try your own.
The other lines to look for
| Charge | What to check |
|---|---|
| Joining or onboarding | Is there a one-off fee, and what does it include? |
| Equipment | Is the tablet or printer rented, bought or supplied, and is there a weekly or monthly charge? |
| Card payments | Is a separate payment-processing percentage or fixed fee deducted? |
| Refunds and complaints | Who pays when a customer is refunded, and can you dispute it? |
| Offers and loyalty | Who funds discounts, stamp cards and promotions you take part in? |
| Paid visibility | Are you paying for promoted placement or advertising on top of commission? |
| Payouts | How often are you paid, and is there a charge for faster payouts? |
Not every restaurant will see every line. Pull your last four weekly statements and add up everything that was deducted, then divide it by your food sales. That “effective rate” is the number to compare.
Compare the same service, side by side
Marketplaces bring something a direct website does not: new customers browsing an app. A direct ordering website is for the people who already know your food. So the fair question is not “which is cheaper?” but “which orders am I paying marketplace commission on that could have come direct?”
For reference, Uber Eats publishes UK fees on its merchant pricing page ↗: when we checked on 31 October 2026 it listed 13% for self-delivery or pick-up, 30% when Uber delivers, and a one-off £650 activation fee, all excluding VAT. Deliveroo rates are set in each restaurant’s agreement.
With tastie., the restaurant pays 0% commission, no setup fee and no monthly tastie. fee. The standard £1 order fee is paid by the customer at checkout. Card payment processing fees are paid by the restaurant, and the rate is confirmed in writing before launch. Read the offer details.
What to do with the numbers
- Work out your effective rate from real statements.
- Estimate how many orders come from regulars who would happily order direct.
- Put a direct ordering link where those regulars already look: your bags, window, phone line and Google profile.
- Keep the marketplace for discovery if it still brings you new customers.
If you decide to reduce or end your marketplace listing, read how to leave Just Eat without losing your regulars first.
Just Eat, Uber Eats and Deliveroo are trademarks of their owners. tastie. is not affiliated with or endorsed by them.
