Decide whether to leave or rely on it less
You do not have to choose all or nothing. Many takeaways keep a marketplace listing for new customers and move their regulars to a direct website, where they pay no commission. Others leave completely once direct orders are steady. Decide which you are aiming for before you change anything.
Look at your last three months of statements. How many orders were from repeat customers? Those are the orders most likely to move. New customers who found you by browsing the app are harder to replace.
Read your agreement before you do anything else
Your restaurant agreement sets the rules for ending it. Find your copy in the partner portal or the sign-up email and look for:
- Notice period: how much notice you must give, and how (usually in writing).
- Equipment: whether a tablet or printer must be returned, and by when.
- Money owed both ways: final payouts, outstanding fees and refunds still being processed.
- Programmes you joined: offers, loyalty schemes or paid placements can have their own terms. For example, Just Eat’s StampCard terms for restaurants describe a 30-day notice period to stop taking part.
- Your listing and links: what happens to your menu page and any ordering link the platform added to your Google profile.
If anything is unclear, ask the platform’s partner support in writing and keep the reply. This guide is practical advice, not legal advice.
Set up direct ordering before you give notice
Run your own ordering website alongside the app for a few weeks. That gives you time to check the menu, train staff on the new terminal and sort out collection or delivery without pressure.
- Get your full menu online, with sizes, extras and meal deals as proper options.
- Test real orders: collection, delivery, an order with extras and a refund.
- Make sure your phone line and counter staff know the new web address.
With tastie. there is nothing to pay up front: menu setup, a free SUNMI terminal (owned by ACORN RESERVE LTD) and printer paper are included, with 0% restaurant commission. The customer pays the standard £1 order fee. Card payment processing fees are paid by the restaurant and confirmed in writing before launch. See what’s included.
Bring your regulars with you
Your best customers already know your food. They just need a reason and a reminder to order direct.
- Every bag: a printed card with your web address or a QR code, and one clear reason to use it.
- Your window and counter: a sticker or sign with the same address.
- Your Google Business Profile: add your own ordering link and set it as the preferred one. Our Google ordering-link guide shows how.
- Your social pages and phone line: pin the link and mention it when people call.
- Your own offer, if you want one: some takeaways pass part of the commission saving back as a direct-order deal. Keep any offer simple and sustainable.
Use the same web address everywhere so customers learn one place to go.
Give notice and close out cleanly
When direct orders are steady and you are ready, give notice the way your agreement requires. Keep a dated copy. Then:
- Return any equipment as instructed and keep proof of postage or collection.
- Check your final statement against your own records.
- Search for your restaurant on Google and in the app after the end date, and make sure customers are not sent to a closed listing.
- Ask the platform to remove any ordering link it added to your Google profile, and confirm your own link is the preferred one.
Measure the first three months
Track direct orders per week, average order value and what you would have paid in commission on them. Compare like-for-like weeks. If a quiet spell appears, look at where your old app customers might be searching and put your link there.
Run your own numbers in the commission calculator, or tell us about your takeaway and we will help you plan the switch.
Just Eat, Uber Eats and Deliveroo are trademarks of their owners. tastie. is not affiliated with or endorsed by them.
